We live in the modern world and English is the international language. In this course we teach you the language you need to communicate successfully on the telephone, by email and in person. Not only will you learn the vocabulary you need, but we also teach you the skills required for dealing with customer complaints, managing general and technical enquiries, alongside improving your communication skills with active, dynamic lessons built around the Print Industry. On this course you will have fun, learn vocabulary and
grammar, but not the way you did at school. These lessons are multisensory,
dynamic and interactive. You will work in pairs, in teams and individually to
improve your English in a relaxed, supportive environment and see how fast you improve and grow your language skills.
INHALTE
Content:
- English terms and phrases for telephoning
- English phrases for emailing
- English for video conferencing
- Dealing with customer complaints and enquiries
- Writing invoices, quotes and reports
- Improving communication skills
LERNZIELE
Goal:
Take your English to the next level where you are happy to use the telephone, communicate by email and deal with customers in English
IHR NUTZEN
Benefits:
- Learn vocabulary related to your job
- Communicate effectively and clearly in English
- Feel confident creating documents for international customers
- Add a new skill to your CV
Online
VORAUSSETZUNGEN
Requirements:
The seminar takes place online. You will need a computer with an internet connection, speakers, and a microphone, as well as an optional webcam. The seminar will be conducted using the Zoom video conferencing system. Here you can find the system requirements. After booking the seminar, you will find the access details in the closed section under “My Seminars.”
ZIELGRUPPE
Target Group:
Intermediate level – You work in an office and want to do your job in English.
DAUER
9:00 a.m. to 12:00 p.m.
TERMINE
- 04.06.2025, 09:00 Uhr
- 11.06.2025, 09:00 Uhr
- 18.06.2025, 09:00 Uhr
- 25.06.2025, 09:00 Uhr
- 02.07.2025, 09:00 Uhr
- 09.07.2025, 09:00 Uhr
- 16.07.2025, 09:00 Uhr
- 23.07.2025, 09:00 Uhr
- 30.07.2025, 09:00 Uhr
- 06.08.2025, 09:00 Uhr
IHR REFERENT | IHRE REFERENTIN
Nic graduated from university with a MA in International Studies and is a Cambridge certified English trainer. TIP TOP English communication was founded
in 2005 focusing on dynamic and interactive training methods. Nic has gained professional expertise training people in a variety of industries including plastics & paper/packaging, print, finance, TV, insurance, software & logistics.
